Terms of Service Agreement

1. Acceptance of Terms

Welcome to Product AI Coach ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered interview coaching platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Product AI Coach provides:

• AI Interview Practice: Automated interview simulations with real-time feedback
• Human Coaching: One-on-one sessions with experienced product management professionals
• Performance Analytics: Detailed insights and improvement tracking
• Coach Marketplace: Platform connecting candidates with expert coaches

3. User Accounts and Eligibility

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

3.2 Eligibility

• You must be at least 18 years old to use our Service
• You must have the legal capacity to enter into binding agreements
• Your use of the Service must comply with all applicable laws and regulations

3.3 Coach Requirements

• Coaches must have 5+ years of product management experience
• Coaches must pass our application and screening process
• Coaches must maintain professional standards and conduct

4. User Conduct and Responsibilities

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for commercial purposes without authorization

4.2 Content Standards

• All content must be respectful and professional
• No discriminatory, harassing, or abusive language
• No sharing of confidential or proprietary information
• No false or misleading information

5. Payment Terms

5.1 Candidate Payments

• Fees are charged according to your selected plan
• All payments are processed securely through third-party providers
• Refunds are subject to our refund policy
• Prices may change with 30 days' notice

5.2 Coach Payments

• Coaches are paid on a contractor basis (1099/W8-BEN)
• Payments are made bi-weekly via direct deposit
• Rates are determined based on experience and performance
• Coaches are responsible for their own taxes

5.3 Refund Policy

• Refunds may be requested within 7 days of purchase
• Refunds are subject to usage limitations
• Processing may take 5-10 business days
• Refunds are at our sole discretion

6. Intellectual Property Rights

6.1 Our Content

• All Service content, features, and functionality are owned by us
• This includes text, graphics, logos, software, and AI models
• You may not copy, modify, or distribute our content without permission

6.2 User Content

• You retain ownership of content you submit to the Service
• You grant us a license to use your content for Service provision
• You represent that you have rights to all content you submit

6.3 AI Training

• Anonymized session data may be used to improve our AI models
• Personal identifying information is removed from training data
• You can opt out of AI training data usage upon request

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Data Security

• We implement industry-standard security measures
• All data transmission is encrypted using HTTPS/TLS
• Access to personal data is strictly controlled

7.2 Session Recordings

• Coaching sessions may be recorded for feedback purposes
• Recordings are shared only with assigned coaches
• Recordings are deleted after 1 year
• You can request deletion of recordings at any time

8. Service Availability and Modifications

8.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• We are not liable for service interruptions beyond our control

8.2 Service Modifications

• We may modify or discontinue features with notice
• Major changes will be communicated 30 days in advance
• We reserve the right to make emergency changes without notice

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

• The Service is provided "as is" without warranties
• We do not guarantee interview success or job placement
• AI feedback is for educational purposes only
• Coach advice is opinion-based and not guaranteed

9.2 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for the Service
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, data, or business opportunities
• Some jurisdictions may not allow these limitations

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or conduct on the Service

11. Termination

11.1 Termination by You

• You may terminate your account at any time
• Termination does not entitle you to refunds
• You remain liable for charges incurred before termination

11.2 Termination by Us

• We may terminate accounts for Terms violations
• We may suspend service for non-payment
• We may terminate service with 30 days' notice
• Immediate termination may occur for serious violations

11.3 Effect of Termination

• Access to the Service will be discontinued
• Your data may be deleted after 30 days
• Surviving provisions will remain in effect

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution Process

• Informal Resolution: Contact us first to resolve disputes informally
• Mediation: If informal resolution fails, disputes will be mediated
• Arbitration: Unresolved disputes will be settled through binding arbitration
• Class Action Waiver: You waive the right to participate in class actions

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

13.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

13.3 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

13.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date
• Providing 30 days' notice for material changes

Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms of Service, please contact us: