1. Introduction
Product AI Coach ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our AI-powered interview coaching platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Account Information: Name, email address, LinkedIn profile, professional experience
- Coach Applications: Professional background, availability, motivation, interview experience
- Payment Information: Billing details for coaches (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, and correspondence with our support team
2.2 Usage Data
- Platform Analytics: How you interact with our website and services
- Session Data: Coaching session recordings, feedback, and performance metrics
- Technical Data: IP address, browser type, device information, and access logs
2.3 AI Training Data
- Interview Responses: Your responses during AI coaching sessions (anonymized for AI model improvement)
- Performance Metrics: Assessment scores and improvement tracking data
3. How We Use Your Information
3.1 Service Provision
- Provide AI-powered interview coaching and feedback
- Match candidates with appropriate coaches
- Process payments and manage billing
- Provide customer support and respond to inquiries
3.2 Service Improvement
- Improve our AI models and coaching algorithms
- Analyze usage patterns to enhance user experience
- Develop new features and services
3.3 Communication
- Send service-related notifications and updates
- Provide coaching session reminders and feedback
- Share relevant educational content (with your consent)
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
- Google Forms: For application processing (subject to Google's privacy policy)
- Payment Processors: For secure payment processing
- Cloud Hosting: For secure data storage and platform hosting
- Analytics Providers: For anonymized usage analytics
4.2 Coach Matching
- Limited professional information shared with matched coaches
- Session recordings shared only with assigned coaches for feedback purposes
4.3 Legal Requirements
- When required by law, regulation, or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted using HTTPS/TLS encryption
- Access Controls: Strict access controls and authentication requirements
- Data Minimization: We collect only necessary information for service provision
- Regular Audits: Regular security assessments and vulnerability testing
- Secure Storage: Data stored in secure, compliant cloud infrastructure
- Staff Training: Regular privacy and security training for all team members
6. Data Retention
- Account Data: Retained while your account is active and for 2 years after closure
- Session Recordings: Retained for 1 year for coaching feedback purposes
- Payment Records: Retained for 7 years for tax and legal compliance
- Analytics Data: Anonymized data may be retained indefinitely for service improvement
You may request earlier deletion of your data by contacting us at Info@product-aicoach.com.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of data processing
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, contact us at Info@product-aicoach.com.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (SCCs) with service providers
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Updating the "Last updated" date at the top of this policy
12. Contact Information
For questions about this Privacy Policy or our data practices, please contact us:
13. Compliance
This Privacy Policy is designed to comply with:
- GDPR: General Data Protection Regulation (EU)
- CCPA: California Consumer Privacy Act (US)
- PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
- Other applicable data protection laws